Contact

How Can We Help Today?

Owned and operated by Outlyve, we're happy to help with orders, product questions, or finding the perfect patio set.

We typically respond within 24 hours
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Email
support@Outlyve.com
Within 24 hours
Phone
847-238-2650
Mon-Fri 9 AM - 5 PM EST
Live Chat
Available during business hours for quick questions
Instant replies when online
Common Questions

Frequently Asked Questions

How long does shipping take?

We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days depending on your location.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your shipment from our warehouse right to your door.

What is your return policy?

We offer 30-Day Returns on eligible items. If something does not work for your space, please review our Return Policy page for complete details on how to start a return.

Can I exchange an item for a different style or color?

We are happy to help with exchanges within our 30-Day Returns window. Contact us with your order number and the item you would like instead, and our team will walk you through the process.

How do I choose the right fire pit table for my patio?

Consider the size of your outdoor space, seating arrangement, and preferred fuel type. Our product pages include detailed dimensions and features to help you find a fire pit table that fits your backyard perfectly.

What materials are your patio furniture sets made from?

Materials vary by collection and may include powder-coated steel, weather-resistant wicker, and UV-protected fabric cushions. Check each product listing for specific material details and care instructions.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Order Status or Tracking
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Availability

Business Hours

Monday – Friday 9:00 AM - 5:00 PM EST
Saturday – Sunday Closed
Our Promise

Our Commitment to You

Fast Response

Our team replies to every inquiry within one business day so you are never left waiting.

Secure Shopping

Your personal and payment information is protected with industry-standard encryption at every step.

Free Continental Shipping

Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI), with no order minimum required.

30-Day Returns

If your new patio furniture does not fit your space, our 30-Day Returns policy has you covered.